FREQUENTLY ASKED QUESTIONS
[ program details ] [ order + pricing ] [ shipping + tracking ] [ product information ]
PROGRAM DETAILS
Which industries and professions qualify for the Design Trade Program?
The urbandwellers, llc. Design Trade Program membership is granted to Interior Designers, Decorators, Builders, Environmental Designers, and Architects only.
What discounts are included in the program?
We are pleased to offer the following tiered discount levels:
*Please note:At urbandwellers, llc, trade discount is 30% regardless of membership level and is not valid on purchase of electrics and sale items. At all collections, trade discount is not valid with any other offer, on Internet purchases, purchase of gift cards or promotional items, gift wrap, shipping and processing fees, taxes or for any products or services excluded by the Design Trade Program Terms & Conditions. This discount is only available online, in our showrooms, or by calling our Dedicated Trade Line. We reserve the right to change the list of items not eligible for the trade discount at our sole discretion without prior notice to members. Any such changes will be disclosed in the Terms & Conditions.
How do I qualify for LoDo or Union Station status membership?
Register to become a member of the urbandwellers, llc. Design Trade Program. Highland is the standard membership level for all qualified trade professionals. Always use your membership card when making purchases. LoDo level membership is awarded after your company’s net purchases reach $50,000 in a 12-month period. Union Station level membership is awarded after your company’s net purchases reach $100,000 in a 12-month period.
Lodo and Union Station status are granted on the company level, so all members of the same company will have the same membership level. Purchases (total receipt amounts net of any discounts and returns) made at any of our collections within a 12-month period, whether through a retail location or a dedicated Partner, by any registered designer of the same company, will count towards membership upgrades. Once your company reaches the next membership level, you will automatically receive a new membership card that offers you an increased trade discount along with other benefits.
We will track your purchases automatically based on your designer ID number, so make sure to always use your urbandwellers, llc. Design Trade Program membership card for your purchases.
Once I emailed my membership application, when will I receive my membership card?
Membership in the Design Trade Program is contingent upon receipt of appropriate credentials and a completed application. Once we have processed your completed application, you will receive a confirmation email that will grant you access to all program benefits until your membership card arrives in the mail within four weeks. Use of your membership card is subject at all times to the Design Trade Program Terms & Conditions.
My company has met the purchase threshold required in the past 12 months to reach LoDo or Union Station level. When will I receive my new membership card?
Membership status is reviewed at the beginning of each month. If your company qualifies for an upgrade based on previous 12-month purchases, you will automatically receive, via email, a temporary membership card reflecting your new membership status. Your new permanent membership card will arrive in the mail within 4 weeks. For questions regarding your company’s upgrade status, call a dedicated Partner at +1-303-536-5040 or [ skype us ].
Keep in mind that only purchases made with your urbandwellers, llc. Design Trade Program membership card count towards membership upgrades. Returns are deducted from your total purchases. Although we track your design purchases automatically, we recommend keeping your original sale receipts for 12 months to track your own progress towards the upgrade thresholds.
For how long is my membership valid?
Highland level: Your standard membership to the urbandwellers, llc. Design Trade Program is valid for 2 years. After 2 years, registered members must renew their membership to receive a new membership ID card.
LoDo and Union Station levels: LoDo and Union Station memberships are valid for 12 months from the time of qualification. Keep in mind that LoDo and Union Station memberships are awarded at the company level, so all designers from the same company will have the same card expiration date regardless of the time each individual designer received his or her card.
Upon expiration, LoDo and Union Station account status will be re-evaluated based on cumulative purchases in the previous 12 months to determine new membership level.
My membership card is expiring soon. What should I do?
You should receive renewal instruction automatically 2 to 3 months leading up to your expiration date. If your card is expiring and you have not received any renewal communication, please contact us a dedicated Partner at +1-303-536-5040 to update your information.
I have lost my membership card, how do I replace it?
To replace your membership card, please call +1-303-536-5040 and speak to a Partner. If we have your current qualification documents on file, we will issue you a replacement card within four weeks. If we do not have your information on file, you will need to submit a new application to the Design Trade Program.
How do I update my account?
To update your contact information, please call +1-303-536-5040 and speak to a Partner.
How can I opt out of the program?
To opt out of your membership to the Design Trade Program, please call +1-303-536-5040 and speak to a Partner or email trade@urbandwellers.com with the words "Unsubscribe" in the subject line and supply your name, membership ID number, email address and mailing address in the body of the email. Please dispose of your membership card promptly. Further use of your card, if before expiration date, will reactivate your membership.
Can I order merchandise for international delivery?
At this time, urbandwellers, llc. only ships to locations within the United States.
How do I reach a Partner from outside the US?
Phone +1-303-536-5040 Fax +1-501-641-7936 Email trade@urbandwellers.com
What services do you offer to residential developers?
Whether you are furnishing a model home, creating a premium purchase experience or providing sales incentives, our Business Sales team can provide the solution
that perfectly suits your business needs and your customers' style.
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ORDER + PRICING
How do I place an order or receive a quote?
We've made it very simple for you to request a quote or purchase any of our products online via our website. Simply add products to your Shopping Cart and select "Request Quote" from the Check Out page. You will receive confirmation of your submittal. You can also purchase directly in our showroom. Orders and quote requests can also be sent via email at trade@urbandwellers.com
Orders may take up to 24 to 48 hours to process and quotes may take up to 3 to 5 business days. Individual product production times are dependent on the product's production timeframe.
How do I pay for my order?
For your convenience, we accept Visa, MasterCard, American Express, Discover Card, wire transfers or company checks. If you wish to pay by company check, we can provide you with a pro forma invoice.
Do you charge tax?
Sales tax (including applicable local taxes) applies to all states . If you have a reseller's license and wish to be exempt from sales tax at our showroom locations, please present a copy of your Tax Exempt certificate at the time of purchase. If you wish to receive tax exemption for online or fax orders, you will need to submit to us a signed Resale Certificate or Permit for each state in which you seek exemption.
What if my business isn't tax exempt?
If you are not a tax exempt individual or business, you can still apply for our Design Trade Program. When registering for the DTP, do not select "Tax Exempt" and input your State ID number or equivalent credentials in the allocated "Tax Exempt Number" box.
How will I know that I received my trade discount?
The price reflected in your order confirmation is net of the trade discount.
What is your return policy?
We do not accept returns of our products. If your product is defected in shipping or as a result of our manufacturing process, please call +1-303-536-5040 or email trade@urbandwellers.com.
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SHIPPING + TRACKING
How long will it take to receive my order?
Shipping time differs by product and delivery method. For the most accurate shipping information, call a dedicated Partner at +1-303-536-5040, refer to our collections catalog or inquire with a Partner at one of our showrooms.
How do I track my order?
Your order becomes available for tracking online 24 hours after it is placed. To learn the status of your order, please visit your [ members's section ] on our website. You can also call a dedicate Partner at +1-303-536-5040.
Can you process special shipping requests?
If you have any special shipping requirements, please call a dedicated Partner at +1-303-536-5040 or email trade@urbandwellers.com prior to placing your order.
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PRODUCT INFORMATION
Do you offer a collection catalogue?
We offer a complimentary collection catalogue that features tear sheets and board cards of all our collections for qualified trade professionals.
To order, please call +1-303-536-5040. You may also place your request online at www.urbandwellersonline.com. Processing and delivery may take up to 18 weeks, depending on the product.
Does urbandwellers, llc. and its brands rent or loan furniture?
Currently, the program does not provide for rent the loan or rental of furnishings to its members.
How do I remove my name from your mailing list?
To cancel a single catalog or remove your name entirely from our mailing lists, simply call a Partner at +1-303-536-5040 or email trade@urbandwellers.com.
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